Policies And Procedures
Policies and procedures are the rules and regulations that prescribe correct behaviour. Managers use these to bring activities back in line. In many organizations these are referred to as standard operating procedures.
Managers use periodic statistical reports to monitor and evaluate nonfinancial performance. Such items a the number of new customer contract, delinquent accounts, sales volume received, number of employees, and other statistic reports vital to the department or business units are included. Statistical reports can be issued weekly, monthly, or quarterly and provide feedback about departmental or business unit's results.