Strategic Management: Formulation and Implementation

Total Quality Control Tqc

A number of organizations are adopting a quality stance known as total quality control. Total quality control (TQC) is a quality control approach that emphasizes organizational goals, and inclusion of quality responsibility for the quality as a factor in performance appraisals. It represents a change in the way quality is perceived.

The total quality control approach is aimed at achieving zero defects, a quality mentality in which the work force strives to make a product or services conform exactly to desired standards.

Quality efforts typically make use of quality circles or the more recent employee involvement teams, as well as statistical aid to quality control.

A quality circle (QC) is a small group of employees who meet periodically to solve quality problems related to their job. Participation is usually voluntary, although there may be considerable organizational and peer pressure to become involved. Often, members are trained in problem solving, data gathering, and statistical methods that help them with their innovative quality improvements efforts.

A number of companies are moving toward a second generation of quality circles, often called employees involvement teams, which use a more structured approach to quality innovations.

Employee involvement teams are small groups of employees who work on solving specific problems related to quality and productivity, often with targets for improvement.