Strategic Management: Formulation and Implementation

Task Control

Anthony views this third category of organizational planning and control as (1) focusing on specific, discrete tasks and (2) the process of ensuring that those tasks are done effectively and efficiently.

"Task control is the process of ensuring that specific tasks are carried out effectively and efficiently."

As the definition suggests, the focus of operational control is on individual tasks or transaction: scheduling and controlling individual jobs through a shop, as contrasted with measuring the performance of the shop as a whole; procuring specific items for inventory, as contrasted with management of inventory as whole: and so on.

Distinctions Between Task Control And Management Control

Task control is distinguished from management control in the following ways:

An essential characteristic of the process is that the "standard" against which actual performance is measured is consistent with the organization's strategies. Exhibit 6-3 outlines differences among the three types of processes with respect to the nature of the problems that typically are addressed in each process and the types of decisions that are relevant for these problems.

As another way of explaining the differences among the three processes, Exhibit 6-4 gives some examples of activities associated with each.